Summary of Terms & Conditions

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Simply Embroidered, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Simply Embroidered as responsible for the personal information.
  • Events outside Simply Embroidered's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • All content on Simply-Embroidered is protected by copyright and trademark. Publication and reproduction permission is required.
  • Most processing times are 5-10 business days. However, circumstances allow for quicker or longer time frames.
  • Simply Embroidered does not allow for returns or exchanges due to customization of each product.
  • Simply Embroidered reserves the right to amend any information without prior notice.

Full Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Simply Embroidered, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Simply Embroidered for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Simply Embroidered as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Simpy Embroidered and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Vasuma to delete or correct the information held about you. By accepting the Simply Embroidered Conditions, you agree to the above.

Force Majeure

Events outside Simply Embroidered's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Simply Embroidered is released from Simply Embroidered's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain Simply Embroidered's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Simply Embroidered.

All transfers conducted through Simply Embroidered are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


Simply Embroidered uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Simply Embroidered without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Simply Embroidered we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Copyrights & Trademarks

‘Simply Embroidered’ and ‘’ are all property of Simply Embroidered. All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Independence.

Publication & Reproduction

Simply Embroidered allows publication and reproduction of images included on, but we ask that any such publication or reproduction cite the following credit under each image published or reproduced:
Credit: Simply Embroidered ,
Publications with their own editorial standards or guidelines for credits and citations may use standards or guidelines but please contact us before publication.

We reserve the right to request that third-parties remove any images or other copyrighted materials at any time for any reason.


We kindly ask that any images reproduced online link back to the page on which they were originally found. Additionally, the photo credit mentioned above should also link to the page on which each image was found.

Print & Broadcast Media

We will happily provide print and broadcast media with any materials needed for stories which may include Simply Embroidered or any items carried in the store. Journalists should contact us so that we may assist in providing high-resolution images or any other assets needed for the story.

Processing Times

The average processing time for most orders is 5-10 business days (excludes Saturday & Sunday). 

Our working hours are Monday – Friday. Orders placed anytime after 4 p.m. (Eastern Time) will be considered for processing the following business day. Please take this into consideration when calculating processing times.

Please note, processing times do not include the time needed for shipping. Typical shipping times are 1-3 business days. All items are shipped USPS unless noted otherwise. If you need expedited shipping, please contact us. Your new expedited shipping costs will be calculated then.

During busy seasons or holidays, items can take up to an extra two weeks due to the volume of orders. 

We suggest paying the Rush Fee if your order is time sensitive.

If the RUSH Fee was purchased, you can expect this RUSH Fee to expedite the processing time for your order to 3 business days for most items.

While we can rush most items by a few days, some of our items have a certain amount of processing time that we have no control over. If you are unsure of which items cannot be RUSHED, please send us an email at We are unable to guarantee that you will receive your order by the requested date and cannot refund any orders that do not meet your deadline if shipping delays occur.

Once your order has been shipped, you will receive a shipping confirmation email including the tracking number associated with the shipment so that you can get a better idea of when to expect your package. 

Please allow 12-24 hours for the postal service to process the package before trying to track the shipment as it must be scanned at the departure location before tracking information becomes available.

If you think you should have received your order by now, please contact us with your order number and we will be glad to look into locating the status of your order for you.

We are doing our absolute best responding to e-mails! Please allow a 24-48 hour response time. Please do not send multiple e-mails unless for some reason you have not heard back within 48 hours (excluding weekends).

Return policy

Simply Embroidered products or services cannot be returned or exchanged due to the personalized nature of the products and services. For questions regarding returns, you can contact us here

All Inquiries

Additional questions? Contact us here.

Additional Information

Simply Embroidered reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Simply Embroidered has the right to cancel the order and refund any amount paid in the best way. Simply Embroidered shall also notify the customer of equivalent replacement products if available.